Feedback & Complaints

Our Policy

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Frequently Asked Questions

How long does it take for a complaint to be resolved?

We will acknowledge your complaint within 5 working days of receiving it.

In many cases, simple issues can be resolved within this time.

If your complaint is more complex, we will aim to resolve your issue within 30 working days.

Is my information safe?

Yes. Your information and identity will be protected.

We understand you may want to remain anonymous, but sometimes we’ll need further information to resolve your complaint effectively.

You can read more about how we protect your privacy here.

Can someone make a complaint on my behalf?

Yes. You have the right to have another person, organisation or advocate make a complaint on your behalf. This can be a family member, legal or community representative or another agency.

What if I’m not satisfied with the outcome?

If you are not satisfied with the outcome of your complaint, you have the right to take your issue to the: