We will acknowledge your complaint within 5 working days of receiving it.In many cases, simple issues can be resolved within this time.If your complaint is more complex, we will aim to resolve your issue within 30 working days.
Yes. Your information and identity will be protected. We understand you may want to remain anonymous, but sometimes we’ll need further information to resolve your complaint effectively.You can read more about how we protect your privacy here.
Yes. You have the right to have another person, organisation or advocate make a complaint on your behalf. This can be a family member, legal or community representative or another agency.
If you are not satisfied with the outcome of your complaint, you have the right to take your issue to the:
Alternatively, you may like to:
(Please include the word ‘complaint’ in the subject line)
If you live in Queensland or Victoria, please call our In Home Care hotline on: 1800 993 737.
QLD: PO Box 579, Cannon Hill, Queensland 4172
VIC: 84 Hotham Street, Preston, Victoria 3072